How long will it take to receive my order?
Items are shipped within 2 - 3 days. If you have received a shipping notification but have not yet received your item(s) after 14 days, please contact us at info@erionna.com.
What is your return policy?
Our return policy lasts for 7 days from the date you receive your purchase. Items must be unused, in original condition, and in the original packaging. A receipt or proof of purchase is required.
How do I return an item?
To return an item, please email us at info@erionna.com with your receipt or proof of purchase. Do not send your purchase back to the manufacturer until you have been notified.
Can I get a refund for sale items?
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded unless they are faulty.
What if my item is damaged or faulty?
If your item is damaged or faulty, please contact us immediately at info@erionna.com with detailed images of the damage/fault. We will guide you through the process of returning or exchanging the item.
How do I exchange an item?
We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email with photos of the defect or damage at info@erionna.com.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days.
What if I haven't received my refund yet?
If you haven’t received your refund yet, please check your bank account and contact your credit card company and bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@erionna.com.
Do I have to pay for return shipping?
Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How can I track my return shipment?
If you are shipping an item over £75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How can I contact you if I have more questions?
For any further questions or concerns, please contact us at info@erionna.com. We are here to help and ensure your satisfaction with Erionna.